The London Ambulance Service has published a new strategy for 2023-2028 on Tuesday.

A spokesperson from London Ambulance Service (LAS) said: “Taking on board the views of thousands of Londoners, patient bodies and partners, the blueprint sets out a commitment to London to be able to respond and calls on partners in the NHS and beyond to find new ways of working to tackle health inequality.”

By 2028, the LAS expects Londoners to make almost 5 million 999 and 111 calls a year, which is over half the city’s population using its services every year. 

The organisation set out new strategy to adapt to these new challenges to manage this level of demand and keep London healthy.

The LAS stated that its 2023 – 28 strategy is focussed on three missions:

“Our care – delivering outstanding emergency and urgent care whenever and wherever needed.

“Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for

“Our London – using our unique pan-London position to contribute to improving the health of the capital.”

London Ambulance Service Chief Executive Daniel Elkeles said: “London is a thriving, vibrant city. But its growing population is placing unprecedented demands on our health and social care infrastructure. We can’t manage this level of demand by standing still if we want to keep London healthy.

“Our new five-year strategy sets out our commitment to London: we will be there for you should you ever need us. It’s also a rallying call to our partners, especially those in the NHS, that we must find new ways of working together both to deliver care and to stand any chance of tackling the health inequalities that still exist in 21st century London.

“From delivering outstanding care, investing in our people and technology, and developing new ways of working both at London Ambulance Service and with our partners, it will put us on the right path to play our part in making London one of the healthiest global cities in the world.”